Last updated: 28/01/26
These Terms and Conditions govern the provision of services by GoViral, a trading name of Taylor Financial Ltd, a company registered in England and Wales.
Company number: 15242047
By engaging GoViral, signing a contract, or making any payment, you agree to be bound by these Terms and Conditions.
1. Definitions
“GoViral”, “we”, “us”, “our” – Taylor Financial Ltd trading as GoViral
“Client” – any business or individual purchasing services from GoViral
“Freelancer” – any independent contractor engaged by GoViral
“Project Proposal” – the preliminary document outlining scope, timelines, deliverables, invoice schedule, potential collaborators, and reference material
“Contract” – the formal written agreement between GoViral and the Client
“Deliverables” – the creative assets and services to be provided
“Deposit” – the non-refundable 50% payment required before work begins
“Sign-off” – written confirmation that a project stage or deliverable is approved
2. Service Process
2.1 After a prospect expresses interest or requests a quote, GoViral will issue a Project Proposal.
2.2 The Project Proposal will include, where applicable: scope of work, estimated time frames, deliverables, invoice schedule, potential freelancers and relevant case studies
2.3 If the Client wishes to proceed, a Contract will be issued.
2.4 The Contract confirms the Project Proposal and incorporates these Terms and Conditions.
2.5 No work will commence until the Contract is agreed and the Deposit is received.
3. Payment Terms
3.1 Unless otherwise stated in writing, all projects operate on a two-invoice structure: Invoice 1: 50% non-refundable Deposit due before work begins. Invoice 2: 50% due upon project sign-off
3.2 The Deposit secures planning, production time, and freelancer allocation and is non-refundable under all circumstances.
3.3 Final deliverables will not be released until the final invoice has been paid in full.
3.4 Late payments may result in paused work, withheld deliverables, or termination of the project.
4. Retainers
4.1 Clients on monthly retainers (including but not limited to email marketing GIFs or ongoing animation work) will have: defined deliverables, payment amounts and payment dates clearly outlined in a Contract.
4.2 Failure to pay on the agreed date may result in suspension or termination of services.
5. Project Sign-Offs & Revisions
5.1 Projects are delivered in structured stages, each including client presentations and feedback opportunities.
5.2 Once a stage is approved, the Client will be asked to formally sign off that stage.
5.3 Sign-offs act as checkpoints. After a stage is signed off: that stage is considered final. GoViral will not restart, undo, or redesign previously approved work
5.4 Revisions are only available upto the previous sign-off and only within the scope defined in the Project Proposal.
5.5 Upon final project sign-off, no further revisions are included unless otherwise agreed in writing.
6. Scope of Work
6.1 GoViral will deliver only what is defined in the Project Proposal and Contract.
6.2 Any requests outside scope may require: a revised proposal, additional feesand and/or extended timelines.
7. Client Responsibilities
7.1 The Client agrees to: provide accurate and timely information and materials, respond promptly to communications and attend meetings where reasonably required
7.2 Delays caused by the Client (including slow responses, missing assets, or postponed approvals) will extend timelines accordingly.
7.3 GoViral is not liable for missed estimated deadlines caused by Client delay.
8. Freelancers
8.1 GoViral may engage freelancers to deliver projects.
8.2 Freelancers listed in proposals are indicative and may change where reasonably required.
8.3 GoViral remains the primary service provider and point of contact.
9. Intellectual Property
9.1 Upon full and final payment, the Client is granted ownership rights to the final approved deliverables as defined in the Contract.
9.2 GoViral and all freelancers involved retain the irrevocable right to: display the work in portfolios, use the work for marketing and promotional purposes, present the work at events and in case studies; unless stateted otherwise by the client in contract.
9.3 Ownership of working files, source files, unused concepts, and development assets remains with GoViral unless otherwise stated in writing.
10. Cancellations & Termination
10.1 The Client may cancel a project at any time in writing.
10.2 The Deposit is non-refundable.
10.3 If cancellation occurs after work has begun, GoViral reserves the right to invoice for work completed beyond the Deposit.
10.4 GoViral may terminate a project if: invoices are unpaid, these Terms are breached, communication breaks down or abusive behaviour occurs.
11. No Guaranteed Results
11.1 GoViral provides creative and technical services only.
11.2 We do not guarantee outcomes including but not limited to sales, engagement, conversions, or growth.
12. Confidentiality
Both parties agree to keep confidential any proprietary, commercial, or sensitive information disclosed during a project; unless stateted otherwise by the client in contract.
13. Limitation of Liability
13.1 GoViral is not liable for: indirect or consequential losses, loss of profit, revenue, or opportunity, third-party platform issues and delays outside our reasonable control.
13.2 Total liability shall not exceed the total fees paid for the relevant project.
14. Data Protection
Personal data is processed in accordance with GoViral’s Privacy Policy and UK GDPR obligations.
15. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Acceptance
Signing a Contract or paying the Deposit confirms full acceptance of these Terms and Conditions.
Contact us at: support@goviral.how
